EXpedition booking terms and conditions
EXPEDITION BOOKING TERMS & CONDITIONS
Last updated: 20 September 2026
Please read these terms alongside your expedition description and full brief before booking.
1. ABOUT YOUR BOOKING
Your booking is with Wild and Remote Ltd, trading as Wild & Remote (“WR”, “we”, “us”).
Registered in England and Wales. Established 2004.
Company registration number: 5030224
VAT registration number: 879054484
Registered office: Lane End Farm, Wembworthy, Chulmleigh, Devon EX18 7QA, UK.
Email: info@wild-remote.com
Telephone: 07899 995253
These terms apply to bookings for our advertised expeditions. Private commissions are subject to the written proposal and booking terms agreed for that commission.
Your booking agreement comprises these terms, the expedition description and brief supplied when booking, and your written booking confirmation. Any specific variations will be clearly identified and agreed before payment. Nothing in these terms limits your statutory rights.
2. APPLICATIONS AND ACCEPTANCE
Places are subject to availability and acceptance by WR. We may ask about your experience, fitness, equipment and preparation to assess suitability for the expedition.
Submitting an application or registering interest does not create a confirmed booking. Following acceptance, we will provide payment instructions, the expedition’s confirmation decision date and the applicable booking information.
A conditional booking is formed when we receive your deposit and issue written booking acceptance. Acceptance of your booking does not, by itself, mean that the expedition is confirmed to run.
You must provide accurate information and tell us about relevant changes before departure.
3. DEPOSIT AND EXPEDITION CONFIRMATION
The standard deposit is 10% of the expedition price.
Until WR issues written confirmation that the expedition will run, your deposit is fully refundable, including if you change your mind. To withdraw, email us before that confirmation is issued.
We will tell you the confirmation decision date before accepting your deposit. If we cannot confirm the expedition by that date, you may receive a full refund or expressly agree to an extended decision date. We will not treat silence as agreement to an extension.
Once we issue written confirmation that the expedition will run, the cancellation provisions in section 5 apply. If an expedition is already confirmed when you book, we will make this clear before taking payment.
Refunds due under this section will be made within 14 days of cancellation.
4. PRICES AND PAYMENT DATES
Prices are per person unless expressly stated otherwise. Your booking information identifies what is included, optional extras and the total payable, including applicable taxes.
The standard payment schedule is:
10% deposit on acceptance.
A further 40% within seven days of WR confirming that the expedition will run.
The final 50% at least 30 days before a UK expedition or 60 days before an overseas expedition.
If an instalment date has already passed when you book a confirmed expedition, the amount due will be stated before payment. Bookings made within the final-payment period require full payment on acceptance.
If WR confirms an expedition within its final-payment period, we will provide a revised payment deadline in writing before requesting the balance.
If payment is overdue, we will contact you and give a reasonable deadline to remedy this. If payment remains outstanding, we may cancel the booking and apply section 5.
5. IF YOU CANCEL
You may cancel by emailing info@wild-remote.com. Cancellation takes effect when we receive your notice.
Before expedition confirmation, section 3 applies.
After expedition confirmation, we may deduct a reasonable cancellation charge reflecting losses directly resulting from your cancellation. This may include unrecoverable supplier commitments and other demonstrable losses, taking account of costs saved and income from reselling your place.
We will take reasonable steps to reduce those losses and explain the calculation on request. Charges will not exceed the total agreed booking price.
If payments received exceed the applicable cancellation charge, we will refund the difference. If they are less than that charge, we may request the outstanding amount, subject to your statutory rights.
A late cancellation may result in a charge up to the full booking price where our losses justify it. We will not retain the full price automatically solely because your cancellation is late.
6. REPLACEMENTS AND EXPEDITION PARTNERS
Contact us promptly if you wish to propose a replacement participant or your expedition partner can no longer attend.
Any replacement must meet the expedition’s participation requirements. We will consider replacements reasonably, subject to practical arrangements and any applicable statutory transfer rights.
Any additional transfer costs must be reasonable, explained and agreed before the change is made.
If you cannot continue because your partner withdraws, your own booking does not cancel automatically. We will discuss suitable options with you. If you then cancel, section 5 applies.
We may help introduce individual applicants to potential partners, but cannot guarantee a suitable match.
7. IF WR CANCELS OR POSTPONES
If WR cancels the expedition before it begins, we will refund payments made to WR for the cancelled expedition and any associated WR-booked services we will not provide, within 14 days.
We may offer an alternative expedition, revised date or credit, but you are not obliged to accept it instead of a refund.
If WR proposes postponement, you may accept the new date or cancel for a refund of the affected booking.
Separately booked travel and accommodation remain subject to the relevant provider’s terms. We do not automatically reimburse those costs, but nothing in this section excludes any legal entitlement you may have to compensation.
8. ROUTE AND PROGRAMME CHANGES
Expeditions operate in changing environments. Weather, terrain, access restrictions, participant welfare and other operational circumstances may require changes to checkpoints, routes, camps, timings, activities or support arrangements.
WR may make reasonable changes needed to manage these circumstances. Flexibility is part of the expedition format and does not remove our responsibility to deliver the agreed services with reasonable care and skill.
If a proposed change before departure significantly alters the expedition’s main characteristics, we will explain the change and offer appropriate options, including cancellation and a refund where required by law.
During an expedition, we may shorten, reroute, suspend or stop a stage. Any refund or other remedy will depend on the circumstances, services provided and your statutory rights; it will not be determined solely at WR’s discretion.
9. FITNESS, EXPERIENCE AND HEALTH INFORMATION
You are responsible for meeting the fitness, navigation and technical requirements stated for your expedition. Both members of an Expedition Pair must meet those requirements.
You must disclose information reasonably requested for participation and emergency planning, including relevant medical conditions, medication, allergies or injuries. Tell us promptly if these change.
Where appropriate, we may ask you to obtain medical advice or further evidence of readiness. Acceptance by WR is not a medical assessment or a guarantee that an expedition is suitable for you.
We will discuss relevant support needs and reasonable adjustments with you. Any decision to restrict participation will be based on the expedition’s demands and a proportionate assessment of safety and practical requirements.
10. YOUR RESPONSIBILITIES IN THE FIELD
You must:
Attend compulsory briefings and follow reasonable safety instructions.
Carry the required personal and shared equipment in serviceable condition.
Travel with your expedition partner unless WR expressly authorises another arrangement.
Follow checkpoint, boundary, cut-off and rest-period rules.
Use the agreed check-in and emergency communications procedures.
Respect other participants, staff, local communities, landowners and the environment.
Follow applicable laws and access restrictions.
Avoid behaviour or impairment that places yourself or others at unreasonable risk.
Most WR expeditions involve independent navigation and decision-making. You must exercise judgement appropriate to the conditions and your capabilities.
WR may stop or restrict participation where necessary because of a serious safety concern, missing essential equipment or serious misconduct. Financial consequences will be assessed fairly in light of the circumstances and applicable rights; removal does not automatically result in forfeiture of every payment.
11. EQUIPMENT, MEALS, CAMPS AND SUPPORT
Your expedition description and brief specify what WR provides and what you must bring or arrange.
Meals, tents, sleeping equipment, bag transfers, resupply and mechanical assistance vary between expeditions. Do not assume that a service included on one expedition is included on another.
You must carry the food, fluids, clothing, emergency equipment and, where required, shelter and cooking fuel needed between support points.
Tell us about dietary requirements in advance. We will confirm what can be accommodated.
Support arrangements are designed for the expedition’s terrain and activities. Staff are not continuously alongside every pair. Access, weather, communications coverage and other conditions can delay assistance or evacuation.
Checkpoint recording does not, by itself, provide continuous location tracking. The briefing explains the communications and tracking arrangements actually in use.
12. TRAVEL AND OPTIONAL TRANSFERS
You are responsible for reaching registration on time and arranging onward travel unless a service is expressly included in your booking.
Where WR offers an optional transfer, its price, booking deadline, baggage or equipment limits and any minimum-number condition will be stated before purchase. A transfer is included in your booking only when confirmed in writing.
If WR cancels an optional transfer before providing it, we will refund the transfer charge. Any further rights depend on the circumstances and applicable law.
Where you book directly with an independent transport or accommodation provider, that booking is with the provider under its own terms. We will make clear when we are supplying a service and when we are only providing information about another provider.
13. INSURANCE
You must meet the insurance requirements stated in your expedition brief.
Check directly with your insurer that your cover is appropriate for the destination, activities and event format, including any scored competition, remote travel, winter mountain activity and relevant rescue or repatriation requirements.
You are responsible for disclosing relevant information to your insurer and understanding policy limits and exclusions. WR’s business insurance does not replace your personal cover.
14. RISK AND WR’S RESPONSIBILITIES
Adventure expeditions involve inherent risks, including falls, injury, illness, equipment failure and exposure to difficult weather and terrain. Participation requires informed judgement and acceptance of those inherent risks.
WR will exercise reasonable care and skill in providing its services. Acknowledging expedition risks does not waive your legal rights.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Responsibility for other loss or damage will be determined under applicable law, taking account of its cause and the circumstances. We do not exclude responsibility merely because an incident occurs during an adventurous activity.
15. CONCERNS AND COMPLAINTS
Raise any concern with the expedition team as soon as reasonably practicable so we have an opportunity to address it.
For a formal complaint, email info@wild-remote.com with your booking details, what happened and the outcome you are seeking. We will acknowledge your complaint and explain the next steps.
16. PERSONAL INFORMATION
Our separate Privacy & Cookies Policy explains how we collect, use, retain and share personal information, including relevant health and emergency-contact information.
Providing information for an expedition does not automatically subscribe you to marketing emails.
17. APPLICABLE LAW
These terms are governed by the law of England and Wales, without depriving consumers of mandatory protections applicable in their country of residence.
Nothing in these terms restricts any right you have to bring proceedings in the courts available to you under applicable consumer law.